Ask basic information to your customers in 3 languages (English, Spanish and Portuguese). Customize a Hello Message for your customers.Manage Telegram chat groups on a single ticket or separated tickets per customer.Get notified when a message is replied from Telegram.Get notified when a message is modified in Telegram.Reply from Zendesk Support straight to Telegram chats.Support multimedia on tickets (Video, Voice Records, Photos, Locations, Contacts, Files).Support Telegram messages thru the traditional tickets.With this Telegram Channel Integration you will be able to: Telegram Bots offer the ability to reach to your customers directly, and this Channel Integration helps you creating and handling all Telegram messages into your Zendesk workflow. This new Channel Integration allows you to connect your company's Telegram Bot to your Zendesk Support domain. Telegram Channel Integration for Zendesk offers the opportunity to expand your customer service experience through instant messaging between Telegram and Zendesk Support. Telegram client apps are available on different platforms, and users can send messages and exchange photos, videos, stickers, audio and files of any type. Telegram is a cloud-based instant messaging and voice over IP service.
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